BRR
Posts: 1839
Joined: 9/1/2009 From: Seattle, WA Status: offline
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quote:
ORIGINAL: Echinosum You complain about the mark-up on wine. What about the mark-up on a cup of tea? That's far more outrageous. If we were sensible, we'd plan in advance the overall costs of the dining experience we'd like to have, and decide whether that was acceptable as a whole, and stick to our plan. Because the restaurateur is also looking at the totality of what we will pay. But we sit there and allow ourselves to be taken slice by slice, because restaurant selling methods are a case study in that, and we feel used afterwards. Restaurants are a case study both in - the psychological techniques of marketing, as set out in the classic book Influence: The Psychology of Persuasion by Robert Cialdini, suitable for the educated layman, and - the techniques of self-selective price discrimination. There's a classic layman's text that covers that too, which I read fairly recently, but I can't recall what it is just now. Here's a short web article that sets out the basics. Perhaps you don't really need to read a whole book on that. But I do strongly recommend reading Cialdini's book. It is a revelation to most people. About 10 years ago someone recommended it to me, and it took me a few years to get around to it, I wish I had taken greater notice at the time. Cialdini usefully sets out how we should defend ourselves against falling for the marketers using sneaky methods to get more money out of us. Fascinating response, and I'm being genuine when I say that. Do you ever dine out? I would guess not, or rarely, based on this. I don't have a problem with paying insane markups on, say, tea or coffee. Why? Because that markup is still only a few bucks. I guess that for me, when dining out, it's less about the % markup and more about absolute dollars. A lovely bruschetta on toast had raw input of almost nothing I would imagine, but would likely cost $10-$15 and I'd still buy it.
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Cheers!
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