Mac Big Sur/Printing Problem?

CellarTracker Main Site

Mac Big Sur/Printing Problem?

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Cellar Talk] >> CellarTracker Support >> Mac Big Sur/Printing Problem?

Page: [1]

Message

<< Older Topic Newer Topic >>

Mac Big Sur/Printing Problem? - 11/15/2020 2:16:55 PM

MaineMark

Posts: 428
Joined: 6/17/2015
From: Falmouth, Maine
Status: offline

I have never had a problem printing labels before (Dymo 450). But today, I cannot seem to get them to print.

I hit the "Print Barcode Labels" button, and everything shows us as it should, showing the printer is online. I hit print. There is a short pause, the window closes, and nothing happens. No error message, no frozen screen. I am just back to the My Bottles screen. But, nothing printed.

I installed the new Mac operating system, Big Sur, this weekend (11.0.1). Is it possible there is an issue there? That is the only thing I can think of that is different.

Post #: 1

RE: Mac Big Sur/Printing Problem? - 11/15/2020 2:36:01 PM

Eric

Posts: 17314
Joined: 10/10/2003
From: Seattle, WA
Status: offline

Please ensure that you are running the latest version of the Dymo Label Software 8.7.5

https://download.dymo.com/dymo/Software/Mac/DLS8Setup.8.7.5.dmg

Please reboot after you install it.

Please use our clear troubleshooter. Every single step. Emailing the EXACT and COMPLETE output from EVERY STEP to support@cellartracker.com

https://support.cellartracker.com/article/8-dymo-installation-and-troubleshooting

_____________________________

Cheers!
-Eric LeVine

http://twitter.com/cellartracker
http://facebook.com/cellartracker

(in reply to MaineMark)

Post #: 2

RE: Mac Big Sur/Printing Problem? - 11/15/2020 3:21:42 PM

MaineMark

Posts: 428
Joined: 6/17/2015
From: Falmouth, Maine
Status: offline

Thank you so much for the quick reply!

I went through all of the steps, and it still did not work, BUT, I noticed on your trouble shooting tool that it said two printers were available, which seemed odd.

I checked, and sure enough my computer showed TWO 450 Label writers. One was clearly not right, so I removed it.

I had to go back through all of the steps (reinstalling software, etc.), but once complete, it DID work. So, I am back up and running/printing again.

Thank you again!
Mark

(in reply to Eric)

Post #: 3

RE: Mac Big Sur/Printing Problem? - 11/15/2020 3:27:04 PM

Eric

Posts: 17314
Joined: 10/10/2003
From: Seattle, WA
Status: offline

Terrific!

_____________________________

Cheers!
-Eric LeVine

http://twitter.com/cellartracker
http://facebook.com/cellartracker

(in reply to MaineMark)

Post #: 4