Dymo Label Printing Issues

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Dymo Label Printing Issues - 11/5/2021 8:37:51 PM

PeterS

Posts: 1
Joined: 11/4/2021
Status: offline

I have suddenly encountered Dymo label printing issues after years of no issues.

Trying to print to the Dymo LW 450 results in the CellarTracker printing pop-up with the print preview window hanging and eventually an error box pops up informing you "this page is not responding" and then list all of the CellarTracker tabs which are currently open. For example, if you have XYZ Shiraz 2015 screen open, the pop-up lists the XYZ Shiraz screen as not responding.

These issues started on the afternoon of 4/11, were still there yesterday and I still have them today, 6/11.

I have two laptops, one running Win 10, Chrome and Edge as browsers; and a new one running Win 11, Chrome and Edge as browsers. Both now refuse to print labels (having said that, the Win 11 machine is new and has never printed a CellarTracker label). Both happily print to the LW450 from within the Dymo Connect software. On Thursday I briefly got one batch of 3 labels to print on the Win 10 machine using 8.7.4, but none since.

Dymo's website lists Dymo Connect as the software for LW450 or later. I tried installing this on Win 10 machine - this did not fix the problem. I removed this and tried to re-install 8.7.4, however this was fraught as the C++ 2013 redistributable would not install properly. It would seem that an update to the 2013 redustributable now makes it invisible to the 8.7.4 installation software and when it tries to install the redistributable it stops because of the later version. The only way to get 8.7.4 to install was to completely remove the C++ 2013 restributable from Windows. 8.7.4 then installs and loads the redistribuatable, but now refuses to run - it hangs on its startup flash screen.

I am now stuck. Because the print popup screen hangs, you cannot change the output to CSV to print on Avery labels.

Is anyone else having issues? Is CellarTracker aware of an issue and is there a fix in the pipeline? Has anyone got a fix?

*** Since posting this, I have discovered that if you wait several minutes, you can get Cellartracker to print. There is a very long delay between pressing a button and a resulting action.

< Message edited by PeterS -- 11/5/2021 9:11:02 PM >

Post #: 1

RE: Dymo Label Printing Issues - 11/5/2021 10:30:57 PM

Eric

Posts: 17314
Joined: 10/10/2003
From: Seattle, WA
Status: offline

First of all, the Dymo Connect software is not supported. It has significant issues that we have reported to Dymo over the past two years.

You should have the latest version of the Dymo Label Software installed.

You should do all troubleshooting on this page: https://www.cellartracker.com/dymo.asp

We have not heard of any general issues around hanging.

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-Eric LeVine

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(in reply to PeterS)

Post #: 2