From: Forestville, CA
Last time I asked a winery for replacement was Bevan. The wine was not purchased at the winery but was purchased 300 miles away and going back to the retailer wasn't an option. For my trouble, I got a rude, skeptical third degree from one of the partners, to which I responded with copies of the glowing reviews I'd given their wines here and elsewhere to prove I wasn't a one-off customer, and was ultimately refused. Only bottles purchased as part of their club would be replaced. I could NOT believe it. I will never buy Bevan wines again.
I purchased some wine from a winemaker when he was liquidating some of his library after the winery changed hands (he’s still the winemaker”.)
One of the bottles was corked so I dropped by the tasting room to have it replaced. They didn’t have the exact wine there at the time and asked me to return when the tasting room manager was in. They later contacted me and said they didn’t have a record of ever selling me the wine in question. I told them that should not matter since it is flawed. They refused to replace the bottle and told me to talk to the winemaker. The winemaker left a replacement bottle at the tasting room but I never returned out of sheer digust in how I was treated and will never purchase another bottle from them directly. Will just source back vintages in secondary market. Well respected label, poor customer service.