CranBurgundy
Posts: 8272
Joined: 1/5/2016 From: Philly / South Joizey Status: offline
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quote:
ORIGINAL: Wine Gopher quote:
ORIGINAL: Jenise quote:
ORIGINAL: Wine Gopher I'm sure there is but the $17 doesn't seem worth my time. It is more the principle in the matter. In this case, I've been a list member for 6 vintages and spent $3480 on wine (excluding tax/shipping) from the winery. This is my first email to customer service. I feel like you should trust a frequent customer/first time emailer instead of inconveniencing them to find a shipper and pay to prove the wine is flawed and in need of replacement. In 1200+ consumed bottles, I've only had 2 other issues where I emailed a winery about a corked/flawed bottle and both were much more pleasant experiences. In the one instance, Gramercy Cellars customer service was so great (they couldn't replace my vintage so they gave me 2 of the current vintage) that I joined their wine club. That winery has their sense of privilege completely backwards. Drop them! After I emailed them for an update, Bryant Family finally confirmed for me that my bottle was corked. I'm still out the money for shipping but it was vindicating and I enjoyed writing the email to inform them I won't be buying their wines in the future. Hahaha! Were you thinking "TAKE THAT Bryant Family!" while typing? They just lost a customer, AND look at how much bad press $17 bought them.
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Purple Drankin' Cretin. Vote NO on Proposition S1ct1516 "BAN the CRAN!" this Election Day. “Let it be recorded: henceforth, December 15 shall be known as 'The Day of Dennis'.” - Prof. Ken "KPB" Birman, 12/17/23
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